Notice Regarding Account Transfer [Updated]
Please be aware that if character data is lost due to incorrect procedures, we may be unable to restore it. Therefore, we ask that you carefully review the following information and proceed at your own responsibility.
If you have any questions, please contact us via the inquiry form before performing any operations.
■Swapping or exchanging character data between two different devices is not possible.
Example:
Step 1. A transfer code is issued on Device A.
Step 2. A transfer code is issued on Device B.
Step 3. The account from Device A is transferred to Device B.
In the case above, the action in Step 3 invalidates the transfer code issued on Device B, making it unusable. It is not possible to transfer the overwritten data from Device B back to Device A.
If you wish to keep the data for both accounts, you will need to prepare a third device.
■Accounts are also synchronized between synced iOS devices. To disable this synchronization, a device initialization is required.【added】
Example: You purchased a new device (Device A) and want to transfer the account from an old device (Device B) to A, and the account from another old device (Device C) to B.
◆ If you set up Device A without syncing it with Device B:
- Please transfer the account using the transfer code as usual.
◆ If you set up Device A by syncing it with Device B (e.g., via Quick Start or iCloud Backup):
- Your Izanagi Online account will also be synced, meaning both Device A and Device B will share Device B's account.
- If you transfer the account from Device C to Device B in this state, both Device A and Device B will be overwritten and replaced by Device C's account.
- To avoid this, please initialize (factory reset) Device B, reinstall the app, and then transfer the account from Device C to Device B.
■Please note that Gems cannot be transferred when switching between different operating systems (e.g., from Android to iOS or vice versa).
We strongly recommend that you use all of your coins before initiating the transfer process.
■When transferring your account from Android to iOS, please be sure to cancel your monthly subscription.
Thank you for your continuous support.