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よくある質問

Registering and Fees

  • ▼I can not login
  • I can not login.
  • If you can't login, try rebooting your device then relaunch the app.
    If you still can not login, please contact us by filling the contact form in Contact Us page.
  • ▼Error on purchasing Gems
  • My Gem purchase was not reflected.
  • If your purchase was not done properly, tap "Check on Gems" under History.
    You can go to "Check on Gems" by [MENU] > [Store] to access IZANAGI Store and scroll down the page.
    If your Gem purchase is still not reflected, please contact us by filling the contact form in Contact Us page.
  • ▼Subscribing Tickets for Android (TM) version
  • How can I subscribe Tickets for Android (TM) version?
  • You can subscribe Tickets for Android (TM) version by following the steps below.

    [Subscribe Steps]
    1. Tap "MENU" on the upper-left of the screen.
    2. Tap "Store" on the lower-left of the screen.
    3. Tap "Open IZANAGI Store".
    4. Tap the "+" mark on the upper-right of the screen.
    5. Tap the "Best Deal! TICKTS!" banner on the left of the screen.
    6. Tap the preferred Monthly Course, and proceed the subscription by following the guidance on the screen.
  • ▼Gems I own
  • have Gems, but the page says 0.
  • It maybe caused by connection with the server.